These Terms of Use (these “Terms”) set forth the rights, obligations, and responsibilities of KRISTIN Company Co., Ltd. (the “Company,” “we,” or “us”) and its members (“Members” or “you”), as well as other necessary matters, in connection with the use of “ShoeCatch” and all services ancillary thereto provided by the Company (collectively, the “Services”).
The Company uses generative artificial intelligence ("AI") in providing the Services. Where required by applicable laws and regulations, the Company will notify Members, through these Terms, the Services, or other appropriate means, that the Services use AI or that they are interacting with an AI system.
Where required by applicable laws and regulations, the Company may apply metadata, watermarks, or other technically feasible methods to identify content generated or materially manipulated by AI. Taking into account the nature of the Services and the available technology, the Company may also provide functionality that enables Members to apply such markings.
Members must not remove, alter, or circumvent any marking or metadata applied by the Company or through the Services.
The following terms, as used in these Terms, have the meanings set forth below:
“Member” means a person or entity that enters into an agreement with the Company for the use of the Services in accordance with these Terms and uses the Services provided by the Company.
“Enterprise Member” means a Member that is a corporation, institution, or sole proprietor, has entered into a separate service agreement with the Company (an “Individual Agreement”), and uses the Paid Services.
"Applicant" means a person who applies to enter into a Service Agreement with the Company in order to use the Services.
“Services” means the services provided by the Company to Members through the ShoeCatch website (https://www.shoecatch.ai/), consisting of AI image generation and services ancillary thereto.
“Platform” means the virtual service environment established by the Company to provide the Services, including any website accessible through computers and other information and communications equipment.
“Content” means all information uploaded or downloaded by a Member in the course of using the Services, including, without limitation, symbols, text, voice, sound, pictures, videos, graphics, colors, images, and any combination thereof. Content also includes any output generated by a Member using the features of the Services.
"Generated Output" means any image, video, text, design, estimate, or other content generated, modified, or edited through the AI features of the Services in response to a Member's prompts, inputs, instructions, or other use of the Services.
“Paid Services” means AI features, digital content, and all other services offered for a fee within the Services.
“Credits” means virtual units of payment granted by the Company to a Member for the use of the Paid Services offered through ShoeCatch.
“Recurring Subscription” means a method of using the Services under which the applicable service fee is automatically charged on a monthly or annual basis, without requiring a separate authentication process for each payment, using a designated payment method that the Member has previously authenticated and registered for the purpose of using the Paid Services, and the applicable period of use is renewed upon each payment.
“Subscription Plan” means a service pricing plan selected by a Member to use the Paid Services. The detailed benefits and conditions of use applicable to each Subscription Plan are specified on the applicable information page within the Services or in a separate operating policy.
“Additional Credits” means Credits that a Member separately purchases and adds to its balance, in the units and at the prices determined by the Company, when the Member has exhausted all Credits included in its Subscription Plan or requires additional Credits.
“Subscription Cancellation” means a Member’s cancellation of payments under a Recurring Subscription and discontinuation of its use of the Paid Services. Any refund arising from a Subscription Cancellation shall be governed by these Terms.
“Free Tier” means a status in which a Member is not using any Recurring Subscription.
Except as defined above, terms used in these Terms shall have the meanings prescribed by applicable laws and regulations and applicable service-specific policies. Any terms not defined therein shall be interpreted in accordance with generally accepted commercial practices.
The Company will make these Terms available to users by posting them on the Platform or a linked page. An Applicant indicates acceptance of these Terms by taking an affirmative action identified on the applicable membership-registration screen as constituting agreement to these Terms. These Terms become binding on the Applicant when a Service Agreement is formed in accordance with Section 4.
The Company may amend these Terms when necessary, provided that such amendment does not violate applicable laws or regulations. If the Company amends these Terms, it will specify the effective date and the reasons for the amendment and post the amended Terms together with the then-current Terms on the Platform or a linked page, beginning seven (7) days before the effective date and continuing through the day immediately preceding the effective date. However, if the amendment materially affects provisions concerning Members’ rights or obligations, the Company will provide notice in the same manner beginning thirty (30) days before the effective date and will also provide Members with separate and clear notice through electronic means, such as email or text message.
If, when posting or providing notice of amended Terms pursuant to the preceding paragraph, the Company states that a Member will be deemed to have agreed to the amendment unless the Member objects by the effective date, and the Member does not expressly object by that date, the Member will be deemed to have agreed to the amended Terms. A Member who does not agree to the amended Terms may be unable to continue using the Services and may discontinue use of the Services and terminate the applicable Service Agreement.
An agreement to use the Services (a “Service Agreement”) is formed when an Applicant completes the membership-registration process after accepting these Terms in the manner described in Section 3, submits an application to use the Services, and the Company accepts the application.
The Company may reject an application to use the Services if:
If any ground set forth above is discovered after the membership registration process has been completed, the Company may withdraw its acceptance of the application and restrict the Member’s use of the Services.
If the Company does not have sufficient capacity in its service-related facilities or encounters a technical or operational issue, it may defer acceptance of an application until the relevant circumstances have been resolved.
An Enterprise Member may use the Paid Services by entering into an Individual Agreement with the Company.
In the event of any conflict between these Terms and an Individual Agreement, the Individual Agreement will prevail.
If an Applicant is a corporation or institution, or if the Company otherwise reasonably determines that it is necessary, the Company may require the Applicant to provide necessary materials, such as a business registration certificate.
When necessary, the Company may establish additional terms applicable to a specific service offered as part of the Services (the “Additional Terms”) and notify Members thereof. Members will be required to agree to the Additional Terms through a separate consent procedure when they first use the applicable service. In such cases, the Additional Terms applicable to that service will prevail over these Terms.
Separately from the foregoing, the Company may establish detailed usage guidelines, including usage policies, applicable to specific services. The Company will separately post such guidelines on the applicable screens within the Services.
Any matters not addressed in these Terms or the Additional Terms, and the interpretation of these Terms, will be governed by applicable laws and regulations or generally accepted commercial practices.
The Company will endeavor to protect Members’ personal information in accordance with applicable laws and regulations. The protection and use of personal information will be governed by applicable laws and regulations and the Company’s Privacy Policy. However, the Company’s Privacy Policy does not apply to any linked service that is not provided by the Company.
Each Member may use another Member’s personal information obtained through the Services solely for the purpose for which it was obtained and only within the permitted scope. A Member who violates this obligation will bear all resulting legal liability and will indemnify and hold the Company harmless.
The Company will comply in good faith with applicable laws and regulations and faithfully perform its obligations under these Terms.
To provide the Services continuously and reliably, if any equipment failure occurs or any data or other materials are lost or damaged in the course of improving the Services, the Company will use its best efforts to repair or restore the affected equipment, data, or other materials without delay, unless there are unavoidable circumstances, such as a natural disaster, emergency, or failure or defect that cannot be resolved using then-current technology.
Members must not engage in any of the following activities:
If any information provided by a Member at the time of registration changes, the Member must update such information without delay in accordance with the procedures prescribed by the Company. The Company will not be liable for any adverse consequences arising from the Member’s failure to do so.
Each Member must securely manage the access permissions and credentials associated with its Member account registered on the Platform. The Member will be responsible for any unauthorized use of the account or use of the Services resulting from any cause attributable to the Member.
Members must comply with these Terms and all notices issued by the Company in connection with the Services. Members will be liable for all losses and damages arising from any violation of, or failure to comply with, these Terms or such notices.
Once a Service Agreement has been formed in accordance with these Terms, the Company will make the Services available to the Member immediately. However, the Company may commence certain Services on a date designated by the Company when necessary.
The Company provides Members with all of the following Services through the Platform. The specific details of each Service and the methods for using it are described on the applicable service screen or information page:
Each Member represents and warrants that any data, workflows, connectors, APIs, other elements, or outputs that the Member inputs, posts, discloses, generates, or creates while using the Services (collectively, “Data and Materials”) do not contain any information that is unlawful under applicable laws or regulations or any element that infringes any intellectual property right, likeness right, rights ro reputation, or other right of any third party. The Member will be responsible for any legal or ethical issue or any dispute with a third party arising in connection with the Data and Materials.
The Company makes no representation or warranty of any kind concerning any characteristic of the Data and Materials, including their legality, operability, functionality, usefulness, connectivity, security, reliability, or continued availability.
Any matters concerning the use of the Services that are not specified in these Terms will be governed by the applicable service-specific policies posted by the Company on its website or otherwise separately announced by the Company.
The Company provides a workspace (a “Workspace”) that enables Members to organize their work by project and collaborate with teams or clients. The roles of persons participating in a Workspace (each, a “Workspace Participant”) are classified as Owner, Administrator, and Member. The Company may determine or modify the types of roles and the scope of their respective permissions as necessary.
The permissions associated with each Workspace role are as follows:
A Workspace consists of a shared space that Workspace Participants may access collectively and a space in which each Workspace Participant works individually (the “Private Space”). Only the Workspace Participant who created Content in a Private Space may view the specific outputs and details of the work, and no other Workspace Participant may view them.
Only the Owner may pay for a subscription to the Paid Services, and only the Owner and Administrators may invite new Workspace Participants.
The Owner or an Administrator may invite a new Workspace Participant by:
When an invitee accepts an invitation, the invitee will be required to complete a process confirming whether the invitee is logged in. If the invitee is not a Member, the invitee must complete the membership registration process before joining the Workspace.
If a Member leaves a Workspace or loses permission to access it, the Member’s access to that Workspace will be restricted. However, the Member may continue to view, in the Member’s “Usage” history, any Generated Output personally created by that Member in the Workspace. The Member may not view within the Workspace any outputs created by other Workspace Participants.
Members may view their generation history within a Workspace on the Usage screen. Only generation history from the preceding three (3) years will be available, and older history will be deleted.
Owners and Administrators may view the Credit usage history of all Workspace Participants. However, they may not view the specific outputs or details of any Content created by a Workspace Participant in a Private Space. For generation activities conducted in a Private Space, Owners and Administrators may view only the applicable Credit deduction information.
Owners, Administrators, and Members may delete materials and generated content uploaded by other Members to the shared space.
Owners and Administrators may view information regarding individual generation activities, including whether each generation was successful or unsuccessful, on the Credit usage management screen.
The Owner holds the Credits associated with the Workspace and is responsible for subscription payments. If the Owner intends to leave the Workspace or terminate the Owner’s membership, the Owner is encouraged to transfer Owner authority to another Workspace Participant to ensure continuity of the Workspace.
To transfer Owner authority, the Owner must designate another Workspace Participant as the new Owner through the “Members” screen of the applicable Workspace. If the Owner holds Owner authority over two or more shared Workspaces, the transfer must be completed separately for each Workspace.
Upon the transfer of Owner authority, responsibility for subscription payments will pass to the new Owner, and the payment method registered by the previous Owner will no longer be used for that Workspace. Credits held by the Workspace will remain associated with the Workspace and will pass to the new Owner. If the new Owner does not register a payment method, the subscription may not renew automatically. The Company will notify the relevant Member, including any applicable corporate customer/Enterprise Member, of this by email.
If the Member does not respond to the email notice regarding the transfer of Owner authority, the paid subscription for the applicable Workspace will terminate at the end of the then-current billing cycle, and the Workspace may be converted to the Free Tier. Credits held by the Workspace may be used until their respective expiration dates and will no longer be available after they expire. Benefits provided under the paid subscription will end when the Workspace is converted to the Free Tier. If there is no record of access for three (3) years or more following the last payment date, the related data may be deleted.
Even if the Owner leaves the Workspace or terminates the Owner’s membership without transferring Owner authority, the Company will delete the Owner’s personal information in accordance with the Owner’s request to terminate membership, including any request to delete personal information. In such circumstances, the Workspace will be handled as follows:
If the Workspace is maintained through a transfer of Owner authority, each Workspace Participant may continue to access the Data and Materials stored in the Workspace in the same manner as before. Outputs created by the departing Owner will remain in the Workspace, with the author designation changed to “Former Member.” The departing Owner will no longer be able to access those outputs because the Owner’s account will have been deleted.
If the Owner intends to terminate the Owner’s membership, the Owner may do so only after canceling each active paid subscription for a Workspace for which the Owner is responsible for payment. However, if a Workspace has other Workspace Participants, the Owner may, in lieu of canceling the paid subscription, transfer Owner authority in accordance with this Section, transfer payment responsibility to the new Owner, and obtain the new Owner’s acceptance of the transfer. If the new Owner does not accept the transfer, the paid subscription will not be canceled.
The Company may temporarily suspend all or any part of the Services in any of the following circumstances. In such cases, the Company will provide advance notice of the reason for and duration of the suspension through notices within the Services or by other similar means. However, if unavoidable circumstances prevent the Company from providing advance notice, the Company may provide notice after the suspension begins.
The Company will not be liable for any damages suffered by a Member as a result of a suspension under this Section unless such damages are caused by the Company’s willful misconduct or gross negligence.
Where there are reasonable grounds to do so, the Company may change or discontinue part of the Services based on operational or technical needs.
If the Company changes or discontinues the content, methods of use, or hours of availability of the Services pursuant to the preceding paragraph, the Company will, before implementing the change or discontinuation, post on the home screen of the applicable Service the reason for the change or discontinuation, details of the Service to be changed or discontinued, and the date on which the change or discontinuation will take effect. However, if the change or discontinuation materially affects Members’ rights or obligations, the Company will, at least thirty (30) days before the discontinuation date, post the discontinuation date and reasons on the home screen of the applicable Service and separately notify Members.
The Company may modify, discontinue, or otherwise change all or any part of the Services provided free of charge based on its policies and operational needs. Unless otherwise expressly required by applicable laws or regulations, the Company will not provide Members with separate compensation for any such modification, discontinuation, or change.
If it becomes difficult to continue providing the Services due to material business circumstances, including a substantial deterioration in the profitability of the Services, the Company may discontinue all of the Services. In such case, the Company will, at least thirty (30) days before the discontinuation date, post the discontinuation date and reasons on the home screen of the Services and separately notify Members.
The Company may display advertisements within the Services in connection with their operation. The Company may also send promotional information by email, text message, social media or social networking services (SNS) message, or similar means, but only to Members who have consented to receive such information. Members may opt out of receiving promotional information at any time, and the Company will not send further promotional information to a Member who has opted out.
Banners, links, or similar features within the Services may connect Members to advertisements or services provided by third parties.
Any third-party advertisement or service accessed through a banner, link, or similar feature within the Services is not part of the Services provided by the Company. Accordingly, the Company makes no representation or warranty regarding the reliability, stability, or any other aspect of such advertisement or service and will not be liable for any resulting damages suffered by a Member.
Services provided by third parties, whether within or outside the Services, may be delayed, postponed, or discontinued due to the circumstances of the parties involved. The Company will not be liable for any such delay, postponement, or discontinuation unless the circumstances giving rise to it are attributable to the Company.
The Company makes no express or implied warranty of any kind concerning the accuracy, completeness, timeliness, or fitness for a particular purpose of, or the existence of any copyright in, any Generated Output generated by an AI system within the Services. Each Member acknowledges that, due to the nature of AI systems, Generated Output may be incomplete or contain errors and confirms that the Member bears sole responsibility for all consequences arising from reliance on Generated Output.
When generating or using Generated Output through the Services, Members must comply with the following requirements and will be liable for any consequences arising from a violation:
If a Member uses Generated Output externally, including for advertising or promotional purposes, the Member must comply with applicable laws and regulations and the AI-generated content labeling policies of the platform on which the Generated Output is posted.
Where required by applicable laws and regulations, a Member must clearly disclose that Generated Output has been artificially generated or manipulated, including where the Generated Output constitutes a deepfake or is published to inform the public on a matter of public interest.
A Member must not falsely represent Generated Output as having been created solely by a human.
A Member must not remove, alter, disable, obscure, or circumvent any machine-readable marking, watermark, metadata, label, provenance information, or other disclosure applied by the Company or through the Services.
Each Member is responsible for conducting the final legal review and making the final legal determination regarding the commercial use and distribution of Generated Output.
If a dispute with a third party, including any lawsuit, objection, or assertion of rights, arises from a Member’s violation of this Section, the Member must indemnify and hold the Company harmless, resolve the dispute, and compensate the Company for any damages it incurs. The Company will not be liable for any dispute with a third party arising from a Member’s use of Generated Output.
The limitations of liability set forth in this Section will not apply to damages caused by the Company’s willful misconduct or gross negligence.
As between the Member and the Company, and to the extent permitted by applicable law, the Member retains all right, title, and interest in and to all data submitted through the Services, including reference images, sketches, text prompts, and other inputs (“Input Data”), and all Generated Output.
The Company may store, reproduce, transmit, and process Input Data and Generated Output to the extent necessary to provide the Services.
This Section will remain in effect for as long as the Company operates the Services and will continue to apply after a Member terminates the Member’s membership.
The Services may include artificial intelligence systems owned and operated by third parties (“Third-Party AI Systems”).
Members acknowledge that, when a Third-Party AI System is used in connection with the Services, a Member’s input information may be transmitted to and processed by the provider of that Third-Party AI System. The applicable policies and data-processing practices of the Third-Party AI System provider may also apply to the use of that Third-Party AI System. These policies are available through the links below:
[View Third-Party AI System Policies]
The Company implements contractual and technical safeguards, including entering into enterprise agreements with Third-Party AI System providers or enabling AI-training opt-out settings, to prevent Members’ data from being used to train third-party AI models.
The Company maintains access-control and system-isolation policies designed to prevent one Member’s data from being used in connection with another Member’s use of the Services, including for viewing, generation, recommendations, or reuse.
The Company processes Members’ Input Data and Generated Output only to the extent necessary to provide and operate the Services, including to provide technical support and troubleshooting at a Member’s request; detect unlawful or harmful Content; and manage security.
Without the Member’s express consent, the Company will not use the Member’s data to train AI models. In addition, except as necessary to provide the Services, the Company will not sell, rent, or share the Member’s data with any third party.
The Company may provide Enterprise Members with enhanced data-protection and governance measures through an Individual Agreement, including:
The Company will implement the safeguards necessary to prevent data breaches. If a data breach occurs, the Company will notify the affected Members and competent authorities within the periods prescribed by applicable laws and regulations and will take measures to minimize the resulting harm.
The Services include Paid Services. The specific terms applicable to the Paid Services are governed by the Paid Services operation policy.
By selecting a Subscription Plan for the Paid Services and clicking a button such as “Purchase,” “Pay,” or “Confirm Payment,” a Member enters into an agreement to use the Paid Services (a “Paid Service Agreement”) in accordance with these Terms and the posted purchase terms and pays the applicable subscription fee. Unless the Company states otherwise before the Paid Service Agreement is formed, the Paid Services will commence immediately upon payment of the subscription fee.
A Member must select a payment method available through the Services, register a primary payment method, and pay the applicable subscription fee and any usage fees charged in accordance with the applicable payment policies. By registering a payment method, the Member will be deemed to have consented to automatic payments using that payment method without a separate authentication process for each payment. However, an Enterprise Member may use a pricing plan and payment and settlement methods separately agreed upon with the Company in an Individual Agreement, including invoicing and purchase orders.
If a payment fails or any fee remains unpaid due to an issue with the Member’s registered payment method, a payment-system failure, or any other reason, the Company may retry the payment using the registered payment method without providing separate notice. If the applicable amount remains unpaid due to a declined authorization or any other reason, the Member’s use of the Services may not commence or may be suspended.
The applicable period of a Member’s paid subscription begins when the Member first pays for the selected Subscription Plan. Thereafter, the applicable fee will be charged automatically on a monthly or annual basis, depending on the Subscription Plan. Each period of use will end on the day immediately preceding the next payment date. If the applicable payment date does not occur in a particular month, the last day of that month will be deemed the payment date. Detailed information regarding each Subscription Plan, including its price, included Credits, available features, and additional conditions of use, is available on the applicable Recurring Subscription enrollment page.
If a Member changes its Subscription Plan while using the Paid Services, including by upgrading or downgrading, the effective date of the change, payment of any price difference, calculation and provision of Credits, and other applicable matters will be governed by the “Subscription Plan Change and Refund Policy” posted under “Payments and Refunds” within the Services and the “Payment and Refund FAQ” posted in the Frequently Asked Questions (FAQ).
The Company may request additional information from a Member to the extent necessary to process subscription payments, and the Member must provide such information accurately. The Company will not be liable for any damages arising from false or inaccurate information provided by the Member, except to the extent such damages result from the Company’s willful misconduct or gross negligence.
A Member may not assign, lend, or sell to any third party any right in or to a Recurring Subscription account.
The Company may change the composition of its product offerings and the applicable fees. The Company will provide advance notice of the effective date and details of any such change and will obtain Members’ consent where required by applicable laws or regulations.
Credits are deducted and consumed when a Member uses paid features designated by the Company, including ShoeCatch AI-generation and editing features. The amount of Credits deducted may vary depending on the type of AI feature used, the applicable resolution, and other relevant factors. Members may view their remaining Credit balance within the Services, including on the “Canvas” screen.
The Company may provide complimentary Credits to registered Members. The Company will determine the amount and validity period of such Credits and provide the relevant information within the Services. Complimentary promotional, event, and trial Credits may be used only during the validity period designated by the Company and are non-refundable.
The basic Credits included in a Subscription Plan are replenished for each billing cycle. Any Credits remaining unused at the end of a billing cycle will not roll over to the next billing cycle.
If a Member requires Credits in addition to the basic Credits included in the Subscription Plan, the Member may purchase Additional Credits in the units established by the Company.
Credits are subject to the following validity periods. Credits with the shortest remaining validity period will be used first and will expire automatically upon the expiration of their respective validity periods. However, if applicable laws or regulations impose different requirements, those requirements will apply.
Credits may not be transferred, sold, or lent to another person or pledged as collateral.
If the Company determines that a Member acquired Credits through fraudulent means or accumulated or used Credits in violation of these Terms, the Company may delete those Credits after providing advance notice. The Member may submit an objection, and if the objection is justified, the Company will take appropriate protective measures, including restoring the Credits.
Further details concerning Credits, including the amounts provided, deduction criteria, rollover terms, and discount terms, will be governed by the applicable information page within the Services or the Paid Services operation policy.
A Member may cancel a Recurring Subscription through the “Membership Details” page, the “Subscription Plan Management” menu, Customer Support, or other available channels.
If a Member requests cancellation during a current period of use, the Member may continue to receive the subscription benefits for the remainder of that period. The cancellation will take effect at the end of the current period of use, and no further automatic payment will be processed after the date on which the cancellation request is submitted.
If a Member requests a Subscription Cancellation within seven (7) days of the payment date, the Company will provide a refund only if the Member has not used any Credits.
If more than seven (7) days have elapsed since the payment date and a monthly Recurring Subscription is canceled due to a change of mind or any reason attributable to the Member, the fee for the applicable month will not be refunded.
If more than seven (7) days have elapsed since the payment date and an annual Recurring Subscription is canceled due to a change of mind or any reason attributable to the Member, the subscription fee for the applicable month will not be refunded. The Company will provide a refund in an amount calculated by multiplying the number of months already used, including the billing month in which the cancellation occurs, by the monthly Recurring Subscription fee for the applicable Subscription Plan without applying the annual discount.
If a Member’s refund request complies with applicable laws and regulations and these Terms, the Company will, within three (3) business days after confirming the grounds for the refund, request that the applicable payment service provider suspend or cancel the charge. As a general rule, the refund will be issued using the same payment method used by the Member for the original payment. If a refund cannot be issued using the same payment method, the Company may issue the refund by bank transfer or another method after providing advance notice to the Member.
Paid Services and complimentary Credits obtained at no charge through a promotion, event, or similar arrangement without the Member directly paying a subscription fee will remain available only until their respective expiration dates, will expire thereafter, and are not eligible for a refund.
If a Member repeatedly requests refunds in abuse of the refund policy, or if the Member’s account is restricted or the applicable agreement is terminated due to a confirmed material violation of applicable laws or regulations, the Company may restrict refunds to the extent permitted by applicable laws and regulations. This restriction will not apply if the Member demonstrates that the relevant grounds do not apply.
The specific application of this Section and any matters concerning cancellations, early termination, or refunds that are not addressed in this Section will be governed by the “Subscription Plan Change and Refund Policy” posted under “Payments and Refunds” within the Services and the “Payment and Refund FAQ” posted in the Frequently Asked Questions (FAQ). If separate cancellation or refund terms apply to a particular Service, the applicable service-specific policy will prevail.
This Section, the “Subscription Plan Change and Refund Policy,” and the “Payment and Refund FAQ” do not apply to Enterprise Members. Refunds and cancellations for Enterprise Members will instead be governed by the applicable Individual Agreement.
If an overpayment occurs, the Company will refund the overpaid amount to the Member. However, if the overpayment results from the Member’s negligence and not from any willful misconduct or gross negligence of the Company, the Member will bear the actual costs reasonably incurred in processing the refund.
Depending on the payment method selected by the Member, the Company may cancel the payment or issue the refund through that payment method.
To process a refund of an overpayment, the Company may contact the Member using the information provided by the Member and may request any additional information necessary to process the refund.
The Company may restrict a Member’s use of the Services if the Member violates any obligation under these Terms or interferes with the normal operation of the Services.
If the Company imposes a restriction under Section 20, the Company will notify the Member of the reason for and duration of the restriction and the procedure for submitting an objection.
The Company may suspend access to the Services for the applicable account until it completes its investigation into any of the following circumstances:
A Member who wishes to object to a restriction imposed by the Company must submit an objection stating the grounds for the objection within fourteen (14) days after receiving notice of the restriction. The objection must be submitted to the Company in writing, by email, or by an equivalent method.
The Company will respond to the grounds stated in the objection in writing, by email, or by an equivalent method within fourteen (14) days after receiving the objection. If the Company is unable to respond within that period, it will notify the Member of the reason for the delay and the anticipated response schedule.
If the Company determines that the grounds for the objection are valid, it will take appropriate corrective action.
A Member who no longer wishes to use the Services may terminate the Service Agreement at any time by canceling the Member’s membership, subject to Section 12. Upon cancellation of the membership, all Service usage information associated with the Member within the Services will be deleted and cannot be recovered, unless otherwise provided in these Terms or the Privacy Policy.
The Company may suspend a Member’s use of the Services or terminate the Service Agreement if there is a material reason that prevents the Company from continuing the Service Agreement, including the Member’s engagement in conduct prohibited by these Terms or violation of applicable laws or regulations.
If the Company or a Member breaches these Terms and thereby causes damage to the other party, the breaching party will be liable for such damage. However, the breaching party will not be liable if it acted without willful misconduct or negligence.
Termination of the Service Agreement will not release the responsible party from its liability under the preceding paragraph.
The Company will not be liable for any failure to provide the Services due to a natural disaster or any comparable force majeure event.
The Company will not be liable for any damages suffered by a Member due to any of the following circumstances, except where such damages are caused by the Company’s willful misconduct or gross negligence:
A Member is responsible for the reliability and accuracy of any information, materials, facts, or other content posted by the Member within the Services. The Company will not be liable for any damages suffered by a user or third party as a result of any inaccuracy or falsity in such content.
The Company will not be liable for any damages suffered by a Member or third party due to the Member’s willful misconduct or negligence in connection with the use of the Services.
The Company will not be liable for any damages arising from a Member’s disclosure or provision of the Member’s personal information to another person.
The Company will not be liable for a Member’s failure to achieve the results expected from using the Services or for any damages arising from the use of Generated Output obtained through the Services. However, this limitation will not apply where the damages are caused by the Company’s willful misconduct or negligence.
For the convenience of Members, the Company will provide instructions within the Services or on a linked page explaining how Members may submit feedback or complaints.
If the Company objectively determines that a Member’s feedback or complaint is justified, the Company will address it promptly within a reasonable period. If additional time is required, the Company will post within the Services, or otherwise notify the Member the reason for the delay and the anticipated processing schedule.
The Company and each Member agree to use good-faith efforts to resolve amicably any issue or dispute arising out of or in connection with the use of the Services. If a dispute cannot be resolved through good-faith consultation, any dispute, claim, or legal proceeding arising out of or in connection with these Terms shall be brought before a court of competent jurisdiction under the laws of the Republic of Korea.
For disputes involving a Member residing outside the Republic of Korea, the Seoul Central District Court of the Republic of Korea will have exclusive jurisdiction.
Notwithstanding the foregoing, if an Individual Agreement or another agreement separately entered into between the Company and a Member designates a specific court, that court will have exclusive jurisdiction over any dispute within the scope of that agreement.
These Terms will be governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict-of-laws principles.
All matters relating to the interpretation of these Terms, the operation of the Services, performance of the Service Agreement, allocation of responsibilities, and scope of liability will be governed by the laws of the Republic of Korea and applicable commercial practices.
If mandatory laws applicable in the Member’s country of residence render the choice of governing law or jurisdiction above invalid or unenforceable, the applicable governing law and jurisdiction will, solely to the extent of such invalidity or unenforceability, be determined in accordance with those mandatory laws.
Nothing in these Terms limits any non-waivable consumer rights that apply to Members acting as consumers under the laws applicable in their country of residence.
The Company may provide notices to a Member by email to the address provided by the Member, through notification or messaging features within the Services, by text message (SMS/MMS), or through any similar electronic means.
For a notice directed to all Members, the Company may substitute individual notice under the preceding paragraph by posting the notice on the Platform for at least seven (7) days or displaying it through a pop-up screen or similar mechanism.
These Terms will take effect on July 14, 2026.